Allianz Cloud: TOS

As an Allianz Hosting client, you agree to be bound to the terms below. They are comprehensive terms that govern all our services, rights & financial obligations. Please read the agreement patiently and carefully.

Agreement Between Allianz Hosting & Customer

This agreement consists of 5 sections:

• The General section which is applicable to ALL clients.
• The section with the .ae Domain Administration’s Terms and Conditions. This is applicable only for .ae domain registration clients
• A template copy of The Domain Name License for all .ae Domains that you will agree to upon registering your .ae domain.
• Allianz Hosting’s Cancellation Policy for Domain Registration. This is applicable for all Domain registration orders.
• A copy of The Warranty for all .ae Domains

• General Terms of Service
  • Account Setup

We will set up your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address that is not @ the domains you are signing up under. In case of payments through Paypal or credit card, your account will be instantly activated. In the case of domain names, they will be registered in real-time with the registry. For hosting/servers, they will be provisioned on the servers instantly. In all cases, an email notification will be sent out to the registered email. Make sure to check your junk folder and whitelist our emails incase they land there.

• Content

No services provided by Allianz Hosting may be used for unlawful or unacceptable purposes.

Examples of unacceptable material, include but are not limited to: Websites offending the law of United Arab Emirates (directly & indirectly) pirated software, hate sites, racism, hack programs and archives, any type of pornography, trade secrets, copyrighted materials illegal content, drugs, etc.
Please refer to the UAE’s cybercrime law articles. Click here.

Please contact us if you are unsure about the content of your site before signing up.

• Zero Spam Tolerance Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double optin” will be treated as spam. Any user who sends out spam will have their account suspended/terminated without notice.

We reserve the right to require changes or disable as necessary any web site, account, database, or other components that does not comply with this policy, at its sole discretion. We also reserve the right to make any such modifications in an emergency at our sole discretion.

3.1 Clean-up Fee: We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee which will be calculated based on the number of spam emails sent. It is the responsibility of the account holder to prevent any account/email to be used for sending spam. This also applies to compromised accounts that were used to send out spam mail. You need to protect your accounts & passwords by using branded anti-malware, anti-virus and other tools on your computers/smart phones/networks, etc.

If an account has been terminated & the client has re-signup to our services the account will be immediately terminated with no fees refunded and/or legal actions taken.

3.2 Protection: We at Allianz Hosting are very strict against spam. We will take maximum measures to ensure no spam & protect our servers to avoid IP Blacklisting. We use 3rd party incoming/outgoing email relayers that act as a filter infront of the mail server to automatically stop/block any spam to/from our networks.

• Payments & Subscriptions

You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify Allianz Hosting of your desire to cancel any or all services received, those services will be billed on a recurring basis. All services including domain name renewals are set to auto-renew unless you turn off this feature in your client area. Allianz Hosting provides you 24/7/365 access to your client area/my account that allows you to manage your orders & billing, disable auto-renewals, cancel services, upgrade/downgrade products and modify package addons. This setup is done for your own protection against accidental domain expiry, hosting account termination, etc.

4.1 Payment methods: Allianz Hosting accepts the following payment methods from all countries: Online credit card payment (Visa, Mastercard, AMEX), Apple Pay, Google Pay, Paypal, Bank Transfer (cash deposit/cheque deposit for UAE clients). We also offer additional payment methods such as Bitcoin (and other coins), Ali Pay, etc. Such payments might be considered high risk and will place the account on a manual review which might result in delays in processing your orders.
Allianz Hosting reserves the right to request additional documentation to prove the account/payment method ownership. Such documents can include a valid government issued ID such as an Emirates ID, Passport, etc. At times we might also request a “selfie” with the credit card holder holding the card against our website/ticket # open in the browser behind the card holder. We do so to prevent & protect our systems from being used for fraud & illegal purposes. We will process such documents in accordance with our privacy policy and they will be stored for a short period of time on our systems until we delete them. We will never share your personal data with any 3rd part unless required by law.
Allianz Hosting does not store any credit card information on its servers. We only store a “token” that is linked to your card which in terms is stored in a secure & encrypted vault that is provided by the payment gateway partner.

4.2 Renewals & suspensions: You will receive email reminders before the end of the billing cycle as a reminder about an upcoming renewal of your services. Our system sends multiple reminders on your registered email. It is your responsibility to monitor these emails. We also send out SMS notifications related to domain renewals if you have opted for this service. If an invoice is unpaid by reaching the expiry date, it will automatically suspend the service associated with the invoice. In the case of domain names, they will be removed from the DNS and will stop resolving. If the service remains unpaid for another 7 days (hosting/servers) they will be terminated and all data including backups removed and for up to 30 days (for most domains) until they are deleted from the reigstry & become available for registration to anyone again. It is your sole responsibility to renew, pay and/or cancel the services purchased from Allianz Hosting. We provide you a 24/7/365 access to manage your billing/online payments online from any location or device.

• Backups and Data Loss

Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

5.1 Back Up Terms: We perform data backups of ALL accounts on frequent basis. However, we are not responsible for damaged backups, missing files, database & file corruptions during the backup/restore process.

5.2 Customer’s responsibility: We advise all our customers to keep backups & copies of their websites. It is the customer’s duty to ensure data backups of their websites. It is recommended to use the rule of 3 backups (1 local, 1 offsite (cloud, etc), 1 on a portable external drive). Allianz Hosting provide a backup guarantee only for professional backup services that can be ordered as an addon (such as snapshot backup, Acronis backup & similar)

• Cancellations, Refunds & Money Back Guarantee (MBG)

We reserve the right to cancel the account at any time if it was found to violate any of our terms of services. A client may cancel his/her account anytime, but a refund can be only obtained in the first 30 days of the service subscription. No refund can be obtained for domain name registrations. The MBG is only applicable to products & services with an advertised money back policy. However due to the nature of some products/services such as addons, licenses, domain names and web design, no refunds are applicable unless a special approval has been issued by the billing team.

6.1 Payment Delays: Allianz Hosting does not offer a credit facility unless pre-arranged by a client towards any of our services. We cannot “hold” or “stretch” time for overdue services as the whole billing process is automated and applies to all clients to offer a fair & transparent service. Our account managers & live chat operators are in no position to accept such requests.

• Resource Usage [applicable for hosting clients only]

Users may not initiate the following:

a) Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
c) Run any software that interfaces with an IRC (Internet Relay Chat) network. Such accounts will be immediately suspended until the customer removes the offending content.

• Bandwidth Usage [applicable for hosting clients only]

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

8.1 Unlimited Web Hosting [applicable for hosting clients only]

As described, we offer unlimited web space and monthly data transfer for our business hosting clients. However there is a fair use policy in effect. This is due to the fact that there are other clients on the same shared web hosting environment. We strive to offer equal and highest quality services to all our clients at Allianz Hosting. Therefore the fair use policy involves you as a valued client to make sure that you do not violate the following:

a. Use the service in good faith for hosting of your personal or small to medium business pages and content.
b. It is strictly prohibited to use our services for file hosting/storage/sharing services that consume many resources.
c. Terms # 7 above is applicable

• 30 Days Money back Guarantee

A full refund can be obtained on the purchase price of the product or service in question for up to 30 days after the initial purchase. Once this 30 day period has passed no refunds can be obtained. Also no refunds can be obtained for domain name registrations, addons, licenses & special offer/trial products.

All refunds are given on request, with no questions asked.

Refund can be obtained by contacting our billing department. They will be processed in 5 working days and sent to the original payment method.

• Price & Package Changes

We reserve the right to change the prices listed on our site. Additionally we reserve the right to increase or decrease the amount of resources given to plans at any time. Current clients will not be affected until the next billing cycle. This is necessary as technology evolves all the time and new services/addons and offerings become available which are packaged into new plans and offered on our website.

• Communication & Support

As a customer, your email address will be automatically added to our service mailing list. Only service announcement, updates information & greetings will be sent.

Customers agree to use our standard technical support channels for all queries. To request support for any time of issues (technical, billing, urgent) you need to login to your client area and submit a support ticket. This will generate a unique ticket # and a confirmation will be sent to your email. Our support desk operates 24/7/365 with no holidays or weekends and we respond to 8/10 tickets within 30 minutes or faster. Business clients who have opted for advanced support such as a dedicated support contract, support SLA, etc will have a secondary support channel assigned to them and this will be described in the agreement. Allianz Hosting does not offer phone support or support via chat (live chat, whatsapp, telegram, etc) unless this is an extra addon that you have purchased from Allianz Hosting.

Customer is responsible to check the email address account provided during sign up for our service emails, invoices, suspensions and renewals. We are not responsible for undelivered emails or emails trapped in spam boxes. Allianz Hosting will only accept requests for support, billing & others when sent via the support ticket system or via the registered email address. Any request sent from any other address will be rejected and will not be counted towards our service level agreements.

• Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Allianz Hosting’s solutions & services.

• Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.

• Changes to the Terms of Service

We reserve the right to revise these policies at any time without notice. Last update of these terms: 09/June/2020. These terms of services are governed by the laws of the United Arab Emirates. Allianz Hosting is a UAE registered company.