Contact Center AI

Bring the best of Google AI to customer service.

Buy NowContact Sales

SImprove your contact center with AI

Contact Center AI solutions combine the best of Google AI with popular contact center software, improving customer experience as well as operational efficiency. The result? More personalized, intuitive customer care from the first "Hello."


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Benefits

Intuitive first-caller experience
When customers call in, their requests are cataloged and analyzed using Google’s Dialogflow Enterprise technology — for a more intuitive, seamless experience.
Automatic topic determination
Compared to rigid hierarchical menus or sequences, Contact Center AI can parse topics based on the conversation, getting the answers customers want, fast.
Live agent assistance
If a live agent is needed during a call, the Agent Assist AI automatically supplies the agent with articles and knowledge documents based on the conversation. No hold music required. Agent Assist will stay on the call to help the live agent with documents from your enterprise’s knowledge base.
Enterprise knowledge base integration
When customers need specific help, Contact Center AI can use enterprise chat logs to handle unique requests as well as train tailored versions of the Virtual Agent and Agent Assist.

Features

Reference architecture

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